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GLOCK Watches are renowned for their exceptional blend of robustness and elegance. While a majority of our models are equipped with precise Swiss movements and an interchangeable strap system, all our watches feature scratch-resistant sapphire crystal and are designed for both adventurous and sophisticated settings. Our timepieces are distinguished by their functionality, style, and versatility to cater to various lifestyles and preferences.

We're proud to inform our customers that all GLOCK Watches are shipped directly from our logistics center in Düsseldorf, Germany. Our strategic location ensures timely and efficient delivery across various regions, providing you with a seamless shopping experience.

Yes, our watches are available with various levels of water resistance, ranging from 5 ATM to 20 ATM, making them suitable for everyday wear and certain water activities. The specific water resistance rating can be found in the product details of each model.

Absolutely! We offer an interchangeable strap system for our watches. This allows you to easily switch between different strap styles and colors to suit your preference or occasion.

All GLOCK Watches undergo a rigorous quality check and are set to the correct zero position before shipping. However, in some rare instances, the chronograph hands may shift and not return to the zero position. If this happens with your GLOCK Watch, you can easily adjust the chronograph hands back to their correct zero position by following these steps:

1. Pull out the crown: Begin by fully extending the crown of your watch. This position is typically the last notch when you pull the crown outward. Ensure that all chronograph hands are in their correct positions.
2. Depress both push-buttons: Next, press and hold both push-buttons Top (A) and Bottom (B) simultaneously for at least 2 seconds. These buttons are usually found on the side of the watch casing.
3. Activate corrective mode: By holding down these buttons, you activate corrective mode. You will notice the second counter hand (the small hand usually used for chronograph functions) rotate completely by 360°. This rotation signals that the watch is in corrective mode and ready for adjustment.
4. Adjust each hand: Each chronograph hand can be adjusted individually by pressing push-button A or B. Typically, one button will adjust one hand. You can press the respective button until each hand aligns back to its zero position.
5. Exit corrective mode: Once all hands are correctly aligned, press the crown back to its original position to exit corrective mode. This will set the hands in their new positions.For additional information, please refer to page 6 in the chronograph instruction manual.

To ensure the longevity of your GLOCK Watch, avoid exposing it to extreme temperatures, chemicals, and magnetic fields. Regularly clean your watch with a soft, dry cloth and service it periodically at an authorized service center.

GLOCK Watches are covered by a 3-year international warranty, guaranteeing protection against manufacturing defects. The warranty does not cover normal wear and tear or damage from accidents or misuse.

Authentic GLOCK Watches can be purchased through BRANDMARK's official website at glockwatches.com or authorized retailers. Each watch comes with a unique serial number. If in doubt, you can contact our customer service for verification.

All GLOCK Watches are exclusively produced, distributed, and serviced by BRANDMARK USA Group Inc. While these watches are officially licensed and approved by GLOCK, the entire operational responsibility, from manufacturing to customer service, lies with BRANDMARK USA Group Inc. This ensures a consistent quality and experience for all our customers.

Items can be returned within 14 days of purchase, provided you have a copy of the receipt. The item must be in its original packaging, in its original condition, intact and undamaged. Please note that final sale items are not eligible for returns or exchanges. To be eligible for a return or exchange, the item must have been purchased through glockwatches.com and returned to BRANDMARK USA Group Inc.Return address:BRANDMARK ApS
Schiessstraße 55
40549 Düsseldorf
Germany

For returns to BRANDMARK USA Group Inc., customers can enjoy free shipping. Please contact us to obtain a pre-paid shipping label. After we receive the returned merchandise at our warehouse, we will process and send out any exchange items you have requested.